Return Policy

Return Policy

At Mehra & Sons, we strive to ensure complete customer satisfaction by offering quality products. Please review our return policy carefully before making a purchase.

1. Eligibility for Returns

Returns are accepted only under the following conditions:

  • The product received is damaged or defective

  • The product received is incorrect compared to what was ordered

All return requests must be raised within 48 hours of receiving the product.

2. Return Process

To initiate a return, please get in touch with us with:

  • Order details

  • Clear images or videos showing the issue

Our team will review the request and guide you through the next steps.

3. Refunds & Replacements

  • Approved returns may be replaced or refunded, at our discretion.
  • Refunds, if applicable, will be processed to the original payment method.
  • Processing time may vary depending on the product.
  • Approved refunds will be credited to the customer’s account within 7–10 business days.
  • Approved replacements will be dispatched within 2–3 business days and delivered within 3–7 business days, depending on the delivery location.

4. Cancellations

Order cancellations are accepted only before the order has been dispatched. Once shipped, cancellations will not be entertained.

5. Contact Us

For return or refund-related queries, please contact:

Mehra & Sons
Radhakund, Mathura, Uttar Pradesh – 281504
Phone: +91 9717541885